Privacy policy

Privacy Policy – BY INADA

Last updated: 17 September 2026

At BY INADA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our online store, place an order, create an account, contact us or otherwise use our services.

BY INADA is the controller of your personal data for the purposes described in this Privacy Policy, except where another party acts as an independent controller for its own processing activities.

Our online store is powered by Shopify.

1. Who We Are

BY INADA
Sint Sebastianusstraat 8
6071 VM Swalmen
The Netherlands

Email: info@byinada.nl
Telephone: +31 6 83791855
Dutch Chamber of Commerce (KvK) number: 42145771
VAT identification number: NL005533122B29

For questions about this Privacy Policy or the processing of your personal data, you can contact us at info@byinada.nl.

2. Personal Data We Collect

Depending on how you interact with our online store, we may process the following categories of personal data:

name;
billing and shipping address;
email address;
telephone number;
account information and preferences;
order and transaction information;
products viewed, added to your cart, purchased, returned or cancelled;
payment and payment confirmation information;
communications you send to us, including customer service enquiries;
IP address;
browser, device and network information;
information about how you use and navigate our website;
cookie and similar technology information, where applicable.

Payment information may be processed directly by our payment service providers. BY INADA does not necessarily receive or store complete payment card details.

3. How We Collect Personal Data

We may obtain personal data:

directly from you when you place an order, create an account, contact us or otherwise provide information to us;
automatically when you visit or use our website, including through cookies and similar technologies;
from service providers that help us operate our online store, process payments, fulfil and ship orders or provide other services;
from business partners and other third parties where permitted by law.

4. Why We Process Your Personal Data and Our Legal Bases

We process personal data only where we have an appropriate legal basis.

Processing and Fulfilling Orders

We process personal data to:

process and confirm your order;
process payments;
arrange fulfilment and shipping;
provide tracking information;
handle returns, refunds and complaints;
provide customer service.

The legal basis for this processing is generally the performance of our contract with you or taking steps at your request before entering into a contract.

Legal and Administrative Obligations

We may process and retain certain information where necessary to comply with legal obligations, including tax, accounting and consumer protection requirements.

The legal basis is compliance with a legal obligation.

Security and Fraud Prevention

We may process personal data to protect our website, customers and business, prevent misuse and fraud and investigate suspicious or unlawful activity.

Where applicable, this processing is based on our legitimate interests in protecting our business and providing a secure shopping environment, or on a legal obligation.

Customer Service

We process information you provide when contacting us so that we can respond to questions, requests and complaints.

Depending on the nature of your enquiry, this processing is based on the performance of a contract, a legal obligation, or our legitimate interests in providing customer service.

Marketing

Where permitted by law, we may use your contact information to send you marketing communications about BY INADA.

Where consent is required, we rely on your consent. You may withdraw your consent at any time, for example by using the unsubscribe link in a marketing email.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Website Analytics and Personalisation

Subject to your cookie choices and applicable law, we may use cookies and similar technologies to understand how our website is used, improve our services and provide relevant content or advertising.

Where legally required, this processing takes place only after you have given your consent.

More information about cookies and your available choices is provided through our cookie settings or cookie banner.

5. How We Share Personal Data

We may share personal data where necessary with service providers and other parties that help us operate BY INADA, including:

Shopify, which provides and hosts our ecommerce platform;
payment service providers, including the payment providers available during checkout;
fulfilment and shipping partners that process and deliver orders;
IT, hosting, security and technical service providers;
analytics, advertising and marketing service providers where applicable and permitted;
professional advisers and authorities where required by law.

We only share personal data where necessary for the relevant purpose and in accordance with applicable data protection law.

Some service providers may process personal data as processors acting on our behalf, while others may act as independent controllers for certain processing activities.

6. Shopify

Our online store is powered by Shopify.

Shopify processes information about your access to and use of our online store in order to provide its services and platform functionality. Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also process certain information for its own purposes where it acts as an independent controller.

You can find more information in the Shopify Consumer Privacy Policy.

7. Payments

Payments are processed through the payment methods made available during checkout.

Depending on the payment method selected, your personal and payment information may be processed by Shopify and/or another payment service provider, such as Mollie.

Payment providers may process your information in accordance with their own privacy policies and legal obligations.

8. Fulfilment and Shipping

To fulfil and deliver your order, we may provide the information necessary for fulfilment and delivery to our fulfilment partners and shipping carriers.

This may include your:

name;
delivery address;
contact details;
order details;
other information necessary to fulfil and deliver your order.

Our suppliers or fulfilment partners may ship products directly to you on behalf of BY INADA.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies for functions such as operating the website, remembering preferences, security, analytics and, where applicable, marketing and advertising.

Where consent is required by law, non-essential cookies are used only after you have made the relevant choice through our cookie banner or cookie settings.

You can review or change your cookie choices through the privacy or cookie settings available on our website.

10. Marketing Communications

If you have subscribed to marketing communications, we may send you information about BY INADA, our products and promotions.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at info@byinada.nl.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages necessary for your orders, account or customer service requests.

11. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes and complying with tax, accounting and other legal obligations.

The applicable retention period therefore depends on the type of information and the reason for which it is processed.

When personal data is no longer required, we will delete or anonymise it where appropriate, unless we are legally required or permitted to retain it for longer.

12. International Data Transfers

Some of our service providers, including Shopify and its service providers, may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required, such as the European Commission's Standard Contractual Clauses.

13. Your Privacy Rights

If the GDPR applies to you, you may, depending on the circumstances, have the right to:

request access to your personal data;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
receive certain personal data in a portable format;
withdraw your consent at any time where processing is based on consent;
object at any time to the use of your personal data for direct marketing.

These rights are subject to the conditions and exceptions provided by applicable law.

To exercise your rights, contact us at info@byinada.nl.

We may need to verify your identity before processing your request. We will respond within the period required by applicable law.

Under the GDPR, requests generally must be handled without undue delay and at the latest within one month, subject to the circumstances permitted by law. European Commission

14. Complaints

If you have concerns about how BY INADA processes your personal data, please contact us first at info@byinada.nl so that we can investigate your concern.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Autoriteit Persoonsgegevens

If you live elsewhere in the EEA, you may also have the right to contact the supervisory authority in your country of residence.

15. Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or storage can be guaranteed to be completely secure.

16. Children's Privacy

Our online store is not intended for children to make purchases independently where they do not have the legal capacity to do so.

We do not knowingly collect personal data from children contrary to applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us at info@byinada.nl.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

BY INADA is not responsible for the privacy practices of independent third parties. We recommend reviewing the privacy policy of a third-party website before providing personal information to it.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date where appropriate.

19. Contact

For questions about this Privacy Policy, the processing of your personal data or the exercise of your privacy rights, please contact: